After a purchase has been placed it is considered work in progress and therefore cannot be cancelled, unless 1.) No purchase order has been
issued to our suppliers 2.) We have not started processing the order. If we have started manufacturing the product then it cannot be cancelled.
A Late Charge of 1.5% per month (18% APR) will be added to all accounts over 30 days old. In the event of default of payment on any
amount due, customer agrees to pay any expenses incurred by Tidewater Lumber in collection of the money due, including charges by
collection agencies, attorney fees and costs.
LENGTHS:
All items are quoted RANDOM LENGTH. We will strive to produce requested lengths, but inventory changes daily. If the lengths requested
are not available we will process the order w/ the next available length. We will notify you if it is more than 2’ per piece.
QUANTITY SHIPPED:
Tidewater will ship as close to the required amount as possible. However, over / under runs are standard trade practice. Tidewater will ship
+/- 10% at the customer’s expense. If the amount exceeds 10% the customer will be notified before shipment. Orders will be billed for exact
quantity shipped. If Tidewater under ships an order and there is an error on our behalf, we will fill the order as soon as possible without set-
up fees charged to the customer.
SET-UP FEES:
These prices are base prices, and subject to change without notice, depending on our workload and the complexity.
0-99 LF - $300.00
100 – 499 LF - $200.00
500 – 999 LF - $100.00
CREDIT CARD FEES:
If paying on a credit card there will be a 3% fee added to the invoice. There are no fees for checks, but the check
must clear the bank prior to shipping the product.
RETURNS:
Tidewater Lumber manufactures to its customers’ specifications and therefore does not accept merchandise returned for credit. If approved
by management and returned within 15 days Tidewater will accept returned merchandise. A 25% RESTOCKING FEE will be charged, and
materials will be inspected. Any damaged materials that have gotten wet, dirty or are deemed unsellable due to customer neglect will not receive any credit. No returns on special order merchandise.
3rd PARTY SHIPPING:
Shipping cost will be determined at time of shipment. Truck drivers are subject to a number of regulations, one of which is they are not
required to give any assistance with unloading. Please be prepared for this "curbside" delivery, as you are responsible for unloading the items
shipped by a third party. If it is delivered by a Tidewater truck, material will be unloaded on the main level only – no stairs to second stories
or basements. In the rare case of damaged product, it is imperative that any irregularities are noted on the Bill of Lading. See claims section.
***REMEMBER, ANY DAMAGE TO THE PRODUCT MUST BE WRITTEN ON THE BILL OF LADING BEFORE YOU SIGN IT.***
CLAIMS:
Product claims must be made BEFORE installation. Flooring must be inspected for quality of manufacture, grade, quantity, and moisture
content. It is our responsibility to provide a product that is dried to the proper moisture content and that is properly milled. However, it is
your responsibility to confirm this BEFORE installation. MOISTURE CONTENT CHECKED BY METER @______________%
Industry standards allow up to 5% of the total order to contain defects in grade or manufacturing, all of our products should be inspected prior to installation. If it is a manufacturing defect, Tidewater will replace the material as soon as possible. Any other problems uncontrollable by
Tidewater such as color, knots, etc. will not be replaced without additional cost to customer. Please check your delivery carefully.
Annotate any damage on the BOL/Packing Slip before you sign it. All claims must be reported before installation and within 5 days of receipt. Any claims that are deemed not the fault of Tidewater Lumber, the customer agrees to pay balance due and any expenses incurred by Tidewater Lumber including charges by collection agencies, attorney fees and costs.
In the event of complaint, shipment must be held intact, and tally of objectionable goods submitted direct to this office within 5 days, otherwise claim will be disallowed and waived.
We value our customers and look forward to providing them quality wood products. Any questions can be addressed to the email below.
Best regards,
Tidewater Lumber and Moulding, Inc.
1-864-987-9663
